The July WordPress London Meetup has us talking about customer relations and shipping in WooCommerce.
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Don’t lose your steam! How to deal with unhappy customers
No matter if your product, business plans or plugin is functional and well crafted: there comes a time where a user or client knocks at your door, and they aren’t happy at all with you.
Supporting users is not an easy job, not to mention when they’re angry or upset, and this can affect your emotional and professional balance.
In this presentation I’m going to share some useful tips and tricks I deploy when dealing with upset customers, to turn them into a potential happy users. I’ll also share my advice on how to maintain an assertive and positive attitude when things go south.
This talk aims to all the people who can possibly interact with users and are looking to fine-tune their customer support skills.
Presented by Stef Mattana. Stef works at Automattic as a Happiness Engineer. She helps users who need support for products mainly on the wp.org area such as VaultPress, Akismet, Jetpack and Polldaddy.
WordPress evangelist, Stef is active in the International and Italian communities. When she’s not working online or lifting heavy weights, Stef either stalks dogs or ends up people on fiction.
Stef has led the sponsorship and finance team of WordCamp London in 2016 and 2017. Follow her @stefmattana.
An open discussion on the latest from WordPress.
Splitting Shipping based on shipping class in WooCommerce
Up until WooCommerce 2.1, each order had to be shipped via a single method with a single price. This changed in 2.1 and WooCommerce now allows each package to be quoted and shipped individually.
This means we can manipulate the basket and split the order based on the shipping method, then each package can be marked to ‘ship via’ a method of your choosing. This is useful if certain packages can only be shipped by certain methods.
In this talk I will show how you can split your shipping into different “packages” and treat each package in a different way.
Presented by Diane Wallace. Diane is a freelance WordPress Theme and plugin developer. She specialises in bespoke WordPress plugins and themes and is passionate about creating beautiful, responsive, user friendly designs.
Diane loves developing with WordPress and being part of the amazing, inclusive and friendly WordPress community. Follow her @_dianewallace.
Running Order (STC):
18:30 – Arrive for networking and refreshments
19:00 – Opening remarks
19:10 – First speaker – Stef Mattana
19:45 – wp_update_post
20:05 – Break
20:15 – Second speaker – Diane Wallace
20:50 – Closing remarks
21:00 – Social