Chatgen

Description

ChatGen Overview

For detailed overview, kindly check our blog article here

Over 5000+ businesses use ChatGen, Live Chat app with custom bots to convert most of the site visitors to leads.
Get Chatgen on your WordPress site to engage your visitors.

  • Build a custom bot to qualify or answer basic questions before routing it to the agent
  • Stay connected with your visitors anywhere from your Desktop or Mobiles
  • Rich Live chat features like Add participants, Saved Replies, Add lead custom attributes, labels, etc
  • Extract as much information as possible about the lead ad visitors
  • Integrate all your data into popular CRMs like Salesforce, Hubspot, etc. within a minute
  • Manage your business hours
  • You can create a bot for business hours and for offline hours
  • Extensive reports for analysis
  • Theme customization
  • Automated meet schedules
  • Use smart booking option to select based on the click/ option the visitor selects
  • Intelligent routing to agents based on the click
  • Use our Omni channel platform and and engage your customers on different social media platform like facebook, whatsapp etc
  • Use the rating nodes to get the feedback for your products/services in a conversational way
  • Control the visibility of your flow not only as per business hours but also depending on the pages of your website
  • Engage with your customers not only on your website but also on other marketing platforms

Screenshots

  • Chat window - minimized
  • Chat widget - maximized
  • WordPress settings
  • Announcement messages

Installation

Server Requirements: PHP4 or PHP5.

WordPress versions: WordPress 3.4 and up.

Note: You will need a free Chatgen account : Create one for free here!.

Step-by-step Guide:

  • Install plugin from WordPress directory and activate it.
  • Under settings section, click on Chatgen to add your Chatgen embed code.
  • Customize the chat widget to your preference.
  • Finally, make full use of our Dashboard to manage your chat widget.

FAQ

Is Chatgen free?

You can definitely have Chatgen for free, but when it comes to taking the best of automation we have various packages at a very minimal cost.

How can I Activate Desktop Notifications?

Login to your Chatgen Account → Go to Settings → Click on Notifications → You’ll get an option to select whether you want to activate or deactivate Desktop Notifications.

Can I customize the Widget?

Yes, you can customize the widget’s appearance, colors according to your choice.

Do you provide Support?

Yes, of course, we provide support. We are more than happy to help our clients. We have our marketing and dedicated product team, helping our clients right from installation to flow building.

Can I select which page to put the widget on?

ChatGen is a platform that helps you to engage in a conversation with your site visitors, with an engaging conversation, you can also control the visibility of the bot depending on pages, business hours, etc. You can also make different dialogues for different pages.

Reviews

9 November 2020
The chatgen bot is so human-like and always cheer me up when i'm going through a hard time and it's making me happy by funny things and others.
27 October 2020
This is an excellent platform for customer support and general analytics. Also, the program is great for internal marketing and support. You can easily contact your customers using email or messages in the application.
20 October 2020
I took demo and found it pretty cool. Now I have just purchased the and I am yet to explore it entirely. But what really impressed me is their support team. During sales inquiry they took note of my needs and feedback and implemented those in the bot within 2 weeks.Having a good support team to listen to your feedback and issues is as essential as having a good plugin. My thumbs up for this plugin and support team, really good work.
15 October 2020
This plugin has it all. We decided on the Ultimate version, with lifetime updates and support. We had a few issues setting up the plugin with integrations to live chat, but the support team of Chatgen went above and beyond to resolve this in no time at all. The support is fast, reliable and friendly and they get things done as promised! Even for small businesses, this is really a great investment!
13 January 2020
Great plugin with great potential. The functionalities which I enjoyed the most are. – Ability to capture leads automatically. – Being available 24x7. – Easy integration to my CRM. – Live chat ability due to hybrid platform. Overall a very good plugin. Really useful especially for E-commerce and WP sites, offering online services.
Read all 10 reviews

Contributors and Developers

“Chatgen” is open source software. The following people have contributed to this plugin.

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Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.