This plugin hasn’t been tested with the latest three major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

Click4Assistance Live Web Chat Software UK Provider

Description

WordPress Live Chat Plugin from the leading UK provider

Click4Assistance has been providing live chat plugin for websites to UK businesses for nearly 2 decades. If you’re looking to drive more sales or offer better support, our expertise and experience will ensure a successful live chat implementation, using this wordpress live chat plugin.

This extension will add a small piece of script to your website, providing a wordpress live chat plugin together with all the functionality the Click4Assistance solution can offer.

https://www.click4assistance.co.uk

Live Chat Website Plugin

All data including chat transcripts are stored in a UK data centre conforming to UK and EU regulations including GDPR, Cyber Essential Plus and ISO27001.

Phone, email and live chat with your account manager and our support team working in UK time zones.

Click4Assistance is the preferred chat provider used by many UK organisations including finance, retail, healthcare and the public sector.

Proactively Engage & Monitor Visitors

Don’t just wait for your website visitors to start a chat; using your live chat website plugin configure proactive rules and automatically engage with visitors on your website based on pages viewed and duration, increase chat uptake by 300%.

Monitor visitors on your website in real-time and manually send a chat invitation, access a variety of reports to understand the performance of your website and its communications.

Fully Customisable

This wordpress live chat plugin allows you to completely configure and customise your live chat windows and buttons like no other solution, full access to the HTML, CSS and JavaScript. Ensure your chat facility includes your branding, colour scheme and gathers the information before, during and after the conversion that your organisation requires.

Designed to work on PC, tablet and phones and all major browsers

One Complete Communication Solution

Not only does Click4Assistance provide a live chat plugin for your website; this extension also allows multiple tools to be easily added to your website, including:

  • ChatBots / AI – With hand-off and transfer facility to a real agent
  • Video Chat – 1 or 2-way voice and video communications
  • Chat Rooms – Offer virtual conferences, open days, webinars and product launches
  • Click2Call – Allow visitors to request a FREE phone call, instantly connecting them to your team over the normal phone network.
  • Promotions (also known as popups) – Automatically present an image to your visitors, sharing latest products, special deals or important news, and redirect them to the relevant page.
  • Social Media Integration – Collate messages from various solutions including Facebook and WhatsApp all in one solution

Details of the online chat software can be found: https://www.click4assistance.co.uk/software

Pricing and Packages

Free trial available

Starting from as little as £19.95/month – https://www.click4assistance.co.uk/live-chat-software-prices

No setup fees, no hidden charges, just a 30 day rolling agreement

Testimonials

“I found this wordpress live chat plugin to be very user friendly and easy to use. The different functionality such as the spell check helped our business to provide professional, courteous and friendly responses to all our clients. All team members find it easy navigate using the Click4Assistance solution and using the canned responses has helped to speed up the response times during our conversations.”

“Click4Assistance has enabled us to offer immediate support to our customer base, its very easy to install and simple to understand. On the few occasions we have needed support the team at Click4Assistance have always been approachable, friendly and most of all helpful with their guidance and advice.”

“We have only been using this live chat plugin for our website for a short time, but already have seen increased conversions and generation of bespoke leads that we could have missed without this facility.”

About Click4Assistance

Established in the UK at the inception of the Live Chat concept, Click4Assistance was one of the first, ground-breaking companies to introduce a wordpress live chat plugin.

For nearly 20 years we have been successfully providing Live Chat and Web Chat solutions to SME and corporate organisations; feedback from our customers has guided the development and expansion of the solution.

Click4Assistance offers a fully flexible, versatile and customisable solution ensuring a seamless fit with your website. Constant R&D ensures we stay one step ahead of your visitors’ expectations and you’re armed with the very latest technology.

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Screenshots

  • All your communication channel in one place.
  • A dashboard like no other.
  • Integration with Social Media platform including Facebook and Whatsapp.
  • Monitor visitors in real-time while the browse your website.
  • Setup your own pre-defined replies.
  • Mobile, Tablet and PC compatible.
  • Proactively engage with visitors as they browse your website.
  • Allow visitor to start a free phone-call using the normal phone network.
  • Meeting Rooms allow multiple participants to engage in private or public chat rooms.
  • Fully customiable interfaces including meeting rooms.
  • Design your own form within the C4A solution and gather visitor information.
  • Use promotions/Popups to engage with visitors while the browse your site.
  • 2 Way Voice and Video compatible with desktops, tables and mobile phone.

Installation

This section describes how to install the plugin and get it working.

  1. Install and Activate the wordpress live chat plugin through the ‘Plugins’ menu in WordPress
  2. Visit our website site and register your free Click4Assistance trial account https://www.click4assistance.co.uk/live-chat-software-free-trial.
  3. Download the Click4Assistance software to handle chats, monitor your visitors and make changes to the chat window or button, plus much more.
  4. Go to Settings > Click4Assistance in the menu.
  5. Enter your Click4Assistance registration information and press save.
  6. A sticky chat button and embedded window will appear in the bottom-right corner of your website.

FAQ

What if my website does not have a widget area?

You can use the shortcode [C4AChatButton] to add into the content of your page or post

How do I change the colour or design of the chat button?

You can choose from many button designs or even upload your own within the Click4Assistance software.

How do monitor visitors on my website?

Login to the Click4Assistance software and select “Website Activity”

What happens when I’m not available to handle chats?

Click4Assistance will present a call-back form to your visitors; they can leave you a message which gets emailed to you immediately. Alternatively, you can hide the chat button if required.

Will this work on an Apple Mac?

You can handle chats in Click4Assistance using just a browser, contact us for more information.

Reviews

There are no reviews for this plugin.

Contributors and Developers

“Click4Assistance Live Web Chat Software UK Provider” is open source software. The following people have contributed to this plugin.

Change Log

1.0

First release of the Click4Assistance AddOn

2.0

AddOn for Click4Assistance Version 4

2.1

Content change to profile