Live Chat by Customerly – WP Live Chat Plugin


The Complete Live Chat Plugin you were searching to solve bad customer service.

Create an Exceptional Customer Service Experience Seamlessly with the Live Chat Plugin by Customerly.

Customerly helps 5000+ of Customers all over the world to deliver the expected customer service to your customers and the highest conversion rate to you.

Use Customerly Live Chat Plugin to add to your website a Live Chat deeply integrated and customized to your experience.

The Free Forever Customerly Live Chat offer

  • ✅ Live Chat with Video Chat and Screen Sharing
  • ✅ Conversation dashboard to easily handle live chat, Facebook Messenger and Email
  • ✅ Mobile Apps to reply on-the-go
  • ✅ Live chat Visitor details such UTMs, referrals, current page
  • ✅ Help Center platform to reduce customer service
  • ✅ 2 teammates access

Convert Your Visitors in Customers with the Live Chat
The Live Chat Plugin is easy to install. Once you’ve installed the Live Chat Plugin on your website.
More info: Customerly

Collect more leads thanks to the live chat welcome messages
All the visitors that contact you from the Live Chat Plugin by Customerly will be your Leads. Build a Marketing Campaign or Marketing Automation with all these Leads.
Collect Leads even with MailMunch Forms or Elementor Pro or integrate with Zapier.
More Info: Customerly Customer Support

See what they are writing before they hit send
Thanks to typing preview, you can see what they are writing to you before the hit the send button

Live Chat Customization
Customize the Live Chat appearance changing the color and position. Add your welcome message and your profile picture to show them you are a human.


  • Your New Beautiful Live Chat and Dashboard. To keep everything under control.
  • Live Chat Automated Questions. Ask automatically relevant questions to profile your leads.
  • Your Live Chat has a Video call and screen sharing feature without install any other software. Call your visitors in your website.
  • Ask your Visitors their email after they open a new conversation in your Live Chat.
  • Include Facebook Messenger in your dashboard. All your messages will be on the same place. No matter if they come from the Live Chat of your Facebook Page
  • Add tags to your live chat conversations leads.
  • Read your customers message BEFORE they send it. The most requested Live Chat feature.
  • Set your Office Hours and show/hide the live chat based on them.
  • Use canned responses to quickly reply to your live chat most frequent messages.
  • Create a series of emails with an easy-to-use visual funnnel template builder
  • Be professional. Remove Customerly Branding for your Live Chat.


This section describes how to install the plugin and get it working.


  1. Upload the plugin files to the /wp-content/plugins/plugin-name directory, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the ‘Plugins’ screen in WordPress
  3. Follow the instruction on the Complete the installation with one click
  4. Enjoy your new Live Chat


Can I use the live chat as customer support?

Of course, Customerly Live Chat is perfect for your customer support. Just download our mobile apps or reply directly from the web app.

Can I customize the live chat appearance?

Yes, you can customize the live chat color, name, welcome message, position on your website and more. Check out your Live Chat settings for more information.

Can I request visitors’ email within the live chat?

Customerly Live Chat is intelligent. You can ask the email of who start a conversation with you as a required field, or you can let them start anonymous live chat and let us ask automatically for you their email.

If a visitor write on the live chat and then goes offline?

Our system of communication is intelligent. If someone is writing on the live chat and you reply while they are online, they will get the answer by the live chat.
If they goes offline meanwhile we deliver an email for you automatically. And people can reply to that email as well.

You can continue the conversation in your dashboard.

Can I qualify the leads through the live chat?

Sure you can. With automated questions our live chat will ask for you automatically up to three questions to have an idea on whoever is writing to you. Amazing isn’t it?

Can I use Customerly as autoresponder?

Sure you can, in addition to the live chat service, you can also create and send email as newsletter or build an auto responder.
With the power of Customerly your marketing campaigns boundaries are endless.

How can I use Customerly to send newsletter by email?

Once you have your account you can easily build emails with our template builder. It’s easy and perfectly integrated with your blog.
You will have everything integrated in one single platform. Live Chat, Email marketing, Customer Segmentation, Survey and Satisfaction.
More Info: Customerly Email Marketing Campaigns

How can I use it to track and analyze wooCommerce users?

Customerly plugin automatically tracks wooCommerce Users and you can create newsletter and automations easily.
More Info: Customerly Marketing Automations

Do you have mobile applications to manage the customer service live chat?

Sure, you can find our mobile apps on the stores.
Download iOS app
[Download Android app]

How do I send forms leads to Customerly?

At this moment you can create a bridge by inserting your Access Token and send the POST request of your forms directly to the url you see into your Customerly WordPress Settings Page.
We suggest to use Mailmunch forms in order to achieve this.
You can find the instructions inside the Customerly Live chat plugin.

How can I send Survey to my users?

It’s extremely easy with Customerly to build and send survey to all your users. Define your audience and send to them a survey. Once you sent the survey you will have results in seconds.

What’s the difference from others?

We do offer a different services from Intercom, ActiveCampaign, Zendesk, LiveChat and Crisp. The power of Customerly is behind its full integration and cooperation between the services.

You can collect more leads and with the power of Customer Intelligence you can create as many segments you need.
On those segments you can send an email newsletter or create a funnel.

You can also run surveys or get customers’ satisfaction during the time.

How do I get my own APP ID?

Once you have your own account on Customerly you should go to App Settings and get your App ID.


Great Plugin Chat

With everything in one with premium features, in the free version has premium features that others charge you.

Free Version Is Terrible

I've tried to download your free version to test it out on my website and it crashed all of my page style and design. Obviously, I deleted this plugin instantly and everything came back but this is still unacceptable. Not only that but this plugin had a page takeover on every page that directs all traffic back to your website. You should mention this fact before I signed up. Terrible first impression. I'll find another provider that allows me to try it for free without siphoning traffic so I can decide whether or not I'd like to pay for it. Either fix this or inform your clients before they buy that you will create a page takeover and attempt to steal their traffic.


Customerly is perfect for me and my business. The live chat is the best I have ever seen and my customers really appreciate it 🙂

Best alternative to other live chat services

We use Customerly for live chat, marketing automation, help desk tasks, and to communicate with users of a SaaS solution. Customerly makes it simple to communicate with users in real time. It has helped us move beyond using email triggers and we can engage with users right inside the system. The app has helped us to reduce churn, and boost revenue and customer satisfaction.

Live Chat super powerful!

I downloaded this plugin for my blog out of curiosity and I discovered that in addition to being a live chat has many other features. Mainly for my business I found it convenient to collect emails and create email automations
Read all 8 reviews

Contributors & Developers

“Live Chat by Customerly – WP Live Chat Plugin” is open source software. The following people have contributed to this plugin.