Title: EngageDock AI – Smart Support Assistant Author: Ravi Khadka Published: 15 April 2026 Last modified: 28 September 2026 --- Search plugins ![](https://ps.w.org/engagedock-ai-smart-support-assistant/assets/banner-772x250. png?rev=3668000) ![](https://ps.w.org/engagedock-ai-smart-support-assistant/assets/icon.svg?rev=3675134) # EngageDock AI – Smart Support Assistant By [Ravi Khadka](https://profiles.wordpress.org/ravikhadka/) [Download](https://downloads.wordpress.org/plugin/engagedock-ai-smart-support-assistant.2.1.12.zip) [Live Preview](https://en-gb.wordpress.org/plugins/engagedock-ai-smart-support-assistant/?preview=1) * [Details](https://en-gb.wordpress.org/plugins/engagedock-ai-smart-support-assistant/#description) * [Reviews](https://en-gb.wordpress.org/plugins/engagedock-ai-smart-support-assistant/#reviews) * [Installation](https://en-gb.wordpress.org/plugins/engagedock-ai-smart-support-assistant/#installation) * [Development](https://en-gb.wordpress.org/plugins/engagedock-ai-smart-support-assistant/#developers) [Support](https://wordpress.org/support/plugin/engagedock-ai-smart-support-assistant/) ## Description EngageDock AI is a customizable floating contact widget for WordPress websites that want more leads and faster visitor communication. It helps small businesses turn website traffic into calls, texts, emails, and callback requests from one clean contact panel. **Key Features:** * **Click-to-Call** – One tap calling on mobile devices * **Click-to-Text** – Direct SMS messaging * **Email** – Quick email link * **WhatsApp** – Direct WhatsApp contact action * **WhatsApp Pre-filled Message** – Start conversations with a helpful default message * **WooCommerce Product Messages** – Include product title, price, and URL in WhatsApp messages * **Product Inquiry Presets** – Use ready-made WooCommerce WhatsApp messages for availability, shipping, pricing, and product choice questions * **Book Now** – Link visitors to your scheduling or booking page * **Guided Setup Checklist** – See what is complete and what still needs setup after install * **Quick-Start Templates** – Setup presets for local services, clinics, consultants, ecommerce, SaaS, finance, wellness, nonprofit, and booking-focused businesses * **Smart Visibility Rules** – Show the widget sitewide, on selected pages, home page, or WooCommerce product pages * **Mobile/Desktop Controls** – Choose where the widget and footer contact bar appear * **Widget Style Presets** – Minimal, modern rounded, professional, and high contrast styles * **Contact Layout Options** – Choose grid, compact, or stacked frontend contact buttons * **Desktop/Mobile Live Preview** – Preview common widget layouts from the settings screen * **Callback Request Form** – Built-in form with email notifications * **Lead Inbox Lite** – Review callback, email, appointment, and AI handoff leads in WordPress * **Lead Email Notifications** – Send a copy of each new Lead Inbox submission to the WordPress admin email or a custom recipient * **Conversion Score** – Check lead capture readiness across contact channels, mobile visibility, WhatsApp, and CTAs * **Business Hours Display** – Show open/closed status in real-time * **Social Proof Notifications** – “X people contacted us recently” style popups * **Save Contact (vCard)** – Let visitors download your contact info * **Get Directions** – Link to Google Maps * **Footer Contact Bar Builder** – Configure and reorder footer actions * **Analytics Dashboard** – Track widget interactions and engagement * **Fully Customizable** – Colors, position, text, and more * **Mobile Responsive** – Looks great on all devices * **Multisite Compatible** – Perfect for managing multiple sites ### Why People Install EngageDock AI * Launch a professional floating contact widget in minutes. * Increase call and callback leads from high-intent visitors. * Show real-time open/closed business hours to set clear expectations. * Let mobile visitors contact you in one tap. * Keep contact actions visible with a bottom contact bar. ### External Services This plugin can connect to external services in the following cases: * **QR Code API (api.qrserver.com)** – Used to render QR codes for phone, text, and email actions inside the widget. - Trigger: only when a visitor opens a contact card that requires a QR code. - Data sent: encoded destination data for the QR code (such as a `tel:`, `sms:`, or `mailto:` value). - Service URL: `https://api.qrserver.com/v1/create-qr-code/` - Provider: goQR / Foundata GmbH - Terms of service: `https://goqr.me/legal/tos-api.html` - Privacy policy: `https://goqr.me/privacy-safety-security/` * **Google Maps** – Used when a visitor clicks a directions or map action that opens Google Maps. - Trigger: user click action. - Data sent: the destination address text included in the opened Google Maps URL. - Service URL: `https://www.google.com/maps/` - Provider: Google - Terms of service: `https://maps.google.com/help/terms_maps/` - Privacy policy: `https://policies.google.com/privacy` * **Apple Maps** – Used on supported devices when a visitor clicks a directions action that opens Apple Maps. - Trigger: user click action. - Data sent: the destination address text included in the opened Apple Maps URL. - Service URL: `https://maps.apple.com/` - Provider: Apple - Terms of service: `https://www.apple.com/legal/internet-services/maps/terms- en.html` - Privacy policy: `https://www.apple.com/privacy/` * **WhatsApp** – Used when a visitor clicks a WhatsApp action in the widget or footer bar. - Trigger: user click action. - Data sent: the configured WhatsApp phone number and optional pre-filled message included in the opened WhatsApp deep link. - Service URL: `https://wa.me/` - Provider: WhatsApp LLC - Terms of service: `https://www.whatsapp.com/legal/terms-of-service` - Privacy policy: `https://www.whatsapp.com/legal/privacy-policy` * **Configured booking link (optional)** – Opens the booking service URL selected by the site owner when a visitor clicks the Book Now action. - Trigger: user click action. - Data sent: this plugin only opens the configured booking URL. Any additional data collection depends on the booking provider selected by the site owner. - Service URL: site-owner defined. - Provider terms/privacy: depend on the booking service selected by the site owner. * **Custom outbound webhook (optional Pro feature)** – Sends lead data to the webhook endpoint configured by the site owner. - Trigger: when a supported lead form submission is sent and the webhook integration is enabled. - Data sent: event name, timestamp, site name, site URL, and the submitted lead payload. - Service URL: site-owner defined. - Provider terms/privacy: depend on the webhook service selected by the site owner. * **EngageDock deactivation feedback service (optional)** – Collects feedback only when an authorized administrator selects a reason and clicks “Submit & Deactivate”. Choosing “Skip & Deactivate”, closing the dialog, bulk deactivation, or command- line deactivation sends nothing. - Data sent: selected reason, optional message, EngageDock version, WordPress version, PHP version, locale, and a pseudonymous installation identifier. Email addresses and site URLs are not sent. - Service URL: `https://licenses.developerravi.com/wp-json/edai-license/v1/feedback` - Provider: FinderPress / Developer Ravi - Purpose: aggregate deactivation reasons so the developer can prioritize fixes and requested features. - Privacy policy: `https://licenses.developerravi.com/privacy-policy/` ### Documentation Follow the complete installation, setup, Knowledge Base, AI, lead capture, live- agent, WooCommerce, privacy, update, and troubleshooting guide: https://store.developerravi.com/edai-pro/user-guide/ ### Best Use Cases * Local services (plumber, electrician, cleaning, repair) * Clinics and healthcare practices * Agencies and consultants * Hotels and hospitality websites * Schools and training centers * WooCommerce stores that need product inquiry, WhatsApp chat, and pre-sale support * Any business that needs quick website contact options ## Screenshots [⌊Floating contact widget with call, text, email, callback, WhatsApp, booking, and directions⌉⌊Floating contact widget with call, text, email, callback, WhatsApp, booking, and directions⌉[ Floating contact widget with call, text, email, callback, WhatsApp, booking, and directions [⌊Conversion Score checklist and desktop/mobile live preview⌉⌊Conversion Score checklist and desktop/mobile live preview⌉[ Conversion Score checklist and desktop/mobile live preview [⌊Lead Inbox Lite for callback, email, appointment, and AI handoff submissions⌉⌊ Lead Inbox Lite for callback, email, appointment, and AI handoff submissions⌉[ Lead Inbox Lite for callback, email, appointment, and AI handoff submissions [⌊WooCommerce product inquiry cards, WhatsApp presets, and expanded quick-start templates⌉⌊WooCommerce product inquiry cards, WhatsApp presets, and expanded quick- start templates⌉[ WooCommerce product inquiry cards, WhatsApp presets, and expanded quick-start templates ## Installation For WordPress.org install: 1. In WordPress Admin, go to Plugins > Add New 2. Search for `EngageDock AI - Smart Support Assistant` 3. Click Install Now, then Activate 4. Go to EngageDock AI > Quick Setup and complete widget setup For manual ZIP delivery (Free + Pro): 1. In WordPress Admin, go to Plugins > Add New > Upload Plugin 2. Upload `engagedock-ai-smart-support-assistant.zip` (Free) and activate it 3. If you purchased Pro, upload `engagedock-ai-smart-support-assistant-pro.zip` 4. Activate Pro and open EngageDock AI > Plan & License to activate your license key ## FAQ ### Can I use different settings for each site in a multisite network? Yes! Each site in a WordPress multisite network can have its own settings configured independently. ### Does the callback form send emails? Yes, callback requests are sent via email to the address you specify in the settings. The plugin uses WordPress’s built-in wp_mail() function. ### Can I track how many people use the widget? Yes! EngageDock AI includes a built-in analytics dashboard that tracks widget opens, call clicks, text clicks, email clicks, direction clicks, callback submissions, and more. View your stats at EngageDock AI > Analytics. ### Is this plugin good for lead generation? Yes. The floating contact widget is designed to reduce friction so visitors can call, text, email, or request a callback quickly, which helps improve lead conversion. ### Does this work on mobile? Yes. EngageDock AI is mobile responsive and supports one-tap call/text actions on compatible devices. ### How do I customize the colors? Go to EngageDock AI > Appearance. You can set primary color, secondary color, and text color using the color pickers. ### Can I hide the widget on certain pages? Yes, enter comma-separated page slugs in EngageDock AI > Integrations & Advanced > Excluded Pages. ## Reviews ![](https://secure.gravatar.com/avatar/e63cf7fc47b38ca2bafbdbec14a2a5a4a62bc5ef93fd62d20a78c3879bdd70f7? s=60&d=retro&r=g) ### 󠀁[Solid floating contact widget for calls, WhatsApp & lead capture](https://wordpress.org/support/topic/solid-floating-contact-widget-for-calls-whatsapp-lead-capture/)󠁿 [anilash](https://profiles.wordpress.org/anilash/) 6 September 2026 2 replies It is very practical floating contact widget that makes it easy for visitors to call, text, email, or message on WhatsApp with minimal friction.Worked Well for me. [ Read all 1 review ](https://wordpress.org/support/plugin/engagedock-ai-smart-support-assistant/reviews/) ## Contributors and Developers “EngageDock AI – Smart Support Assistant” is open source software. The following people have contributed to this plugin. Contributors * [ Ravi Khadka ](https://profiles.wordpress.org/ravikhadka/) * [ finderpress ](https://profiles.wordpress.org/finderpress/) [Translate “EngageDock AI – Smart Support Assistant” into your language.](https://translate.wordpress.org/projects/wp-plugins/engagedock-ai-smart-support-assistant) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/engagedock-ai-smart-support-assistant/), check out the [SVN repository](https://plugins.svn.wordpress.org/engagedock-ai-smart-support-assistant/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/engagedock-ai-smart-support-assistant/) by [RSS](https://plugins.trac.wordpress.org/log/engagedock-ai-smart-support-assistant/?limit=100&mode=stop_on_copy&format=rss). ## Change Log #### 2.1.12 * Added variation-aware WooCommerce WhatsApp messages with product, price, SKU, and selected variation context. * Added a safe add-to-cart fallback that opens the product page when WooCommerce AJAX scripts are unavailable. * Added a live product-message preview to WooCommerce integration settings. * Added WooCommerce status and product-inquiry readiness checks to Setup Health Center. * Added cart and checkout Order Help CTA with optional order-number lead capture. * Added an Order support lead type to the Lead Inbox and webhook payloads. * Added a Setup Health Center to the Overview dashboard with clear readiness status and direct fix links. * Added Desktop and Mobile Safe Preview shortcuts so site owners can check the widget before publishing. * Added a contextual sticky Save Changes bar that appears only when settings are modified. * Added a no-reload Discard action for unsaved settings changes. * Improved first-time dashboard guidance, setup visibility, and responsive layout for smaller screens. * Preserved existing settings, lead records, and compatibility with previous versions. * Tested with WordPress 7.0.6 and PHP 7.4 or newer. #### 2.1.11 * Added a simplified beginner-friendly setup flow focused on choosing a template, connecting a contact channel, and publishing the widget. * Added an admin-only Safe Preview mode so site owners can test the widget before making it visible to visitors. * Added direct Safe Preview links from the Overview dashboard and empty Lead Inbox states. * Added starter business templates directly to the Overview screen for faster setup. * Improved setup progress tracking so completion reflects real configuration and test lead capture. * Added clearer next-step guidance throughout the sidebar Setup Guide. * Simplified the admin navigation with a focused Simple Start experience and grouped advanced tools under More Tools. * Improved empty-state messages with practical actions instead of generic no-data notices. * Refined onboarding cards, responsive spacing, helper text, and mobile dashboard layouts. * Preserved existing settings, contact details, lead records, and compatibility with previous versions. * Tested with WordPress 7.0.6 and PHP 7.4 or newer. #### 2.1.6 * Fixed product-aware WhatsApp templates in modern AI/chat handoff links on WooCommerce product pages. * Preserved product title, URL, and price variables consistently across contact cards and chat actions. #### 2.1.5 * Added server-side AJAX Lead Inbox search and pagination for large datasets. * Added AJAX Contacted, Closed, Reopen, and Delete actions with secure nonce checks. * Added free CSV export and asynchronous analytics date-range updates. * Added daily analytics chart bars for zero-activity days as well as interaction days. #### 2.1.4 * Added the official EngageDock AI user guide to the plugin row, dashboard documentation card, and Plan & License screen. * Added the official black EngageDock chat mark in standard PNG and SVG WordPress. org icon formats. * Updated customer account and documentation links to the current Developer Ravi store. #### 2.1.3 * Refined the free widget footer and navigation with rounded inset controls and responsive mobile spacing. #### 2.1.2 * Refined the admin workspace hierarchy with Business & Channels, Widget Customizer, and Tools & Utilities navigation. * Added a focused two-column Overview dashboard with setup progress, analytics, recent leads, and support links. * Added polished responsive admin cards, unified typography, spacing, contrast, tab transitions, and loading/toast feedback. * Added secure centralized admin AJAX settings and dynamic tab controllers while preserving existing settings storage. * Added a professional Lead Inbox detail popup with responsive table actions and safe escaped lead data. #### 2.1.1 * Added an optional, accessible deactivation feedback modal with immediate skip and deactivate behavior. * Sends only explicitly submitted, privacy-minimized feedback to the EngageDock developer inbox, with a bounded local fallback log. * Added Facebook-style Professional visitor bubbles: short messages stay compact on one line while longer messages wrap at a readable maximum width. #### 2.1.0 * Added safe, outcome-based WordPress.org review prompts with permanent dismissal. * Added isolated sample leads and analytics for demo presentations, with sample- only cleanup. * Added centralized version synchronization diagnostics and direct support links. * Improved admin discovery language for live chat, WhatsApp, callback, lead capture, business hours, and AI support features. #### 2.0.8 * Added a polished visible close button in the chat widget header. * Added optional starting visitor count for social proof while preserving real tracked totals. * Improved social proof validation and frontend display logic. #### 2.0.7 * Fixed the Plugin widget style header in Messages and Help views. * Improved visitor message bubble sizing so short messages use available width more naturally. * Refined frontend chat spacing and readable default colors for a more professional widget. #### 2.0.6 * Polished the Plugin widget style with a cleaner solid-color header and professional home layout. * Fixed missing chat headers after switching to Messages and Help. * Improved chat bubble sizing so visitor messages use available space without awkward line breaks. * Refined default frontend colors, card spacing, and action rows for a cleaner chat experience. #### 2.0.5 * Improved admin workspace layout spacing and reduced extra left-side gaps. * Polished settings navigation and button icon visibility for a cleaner dashboard experience. #### 2.0.4 * Renamed visual preset controls to Widget Style for clearer setup. * Improved Plugin Default widget styling so selected styles visibly affect the frontend. * Fixed Messages and Help chat headers in the polished chat layout. * Added Interaction Analytics to the Overview after Recommended Next Actions. * Improved admin notice styling and reduced duplicate setup guidance. #### 2.0.3 * Improved Plugin Default chatbot header icon rendering across Home, Messages, and Help tabs. * Refined chatbot card borders, shadows, spacing, and icon colors for a more professional frontend support portal. * Improved chat bubble sizing so short two-word messages such as “Contact Options” remain readable in one polished bubble. * Improved Messages and Help tab visual consistency while preserving administrator- selected widget colors. #### 2.0.2 * Refined the frontend support portal with a more cohesive branded header and welcome experience. * Rebuilt Home actions as compact, readable message, contact, recent conversation, and availability rows. * Improved visual hierarchy, spacing, borders, shadows, and navigation across desktop and mobile widgets. * Preserved administrator-selected colors with automatic contrast throughout the redesigned portal. * Improved Plugin Default compatibility so WordPress themes cannot flatten or distort the portal design. #### 2.0.1 * Redesigned the complete admin workspace with a consistent professional interface. * Rebuilt Design & Preview as focused Appearance and Social Proof workspaces instead of competing columns. * Added a clearly labeled settings search with stronger focus states, keyboard access, and readable results. * Added labeled color controls and contrast-safe analytics surfaces for reliable text visibility across custom palettes. * Added a restrained neutral canvas, compact application header, and polished sticky navigation. * Standardized typography, spacing, panels, forms, tables, tabs, notices, and action buttons. * Rebuilt the Overview hierarchy with compact status cards and clearer recommended actions. * Improved Contact & Hours with readable task groups, balanced columns, and compact schedule rows. * Added private lead email notifications for multiple comma-separated recipients. * Improved action button icon visibility by matching icons to the button text color. * Improved responsive behavior across desktop, tablet, and mobile admin screens. * Removed the excessive gap between the sticky workspace navigation and page content. * Expanded admin screens across the available workspace width with consistent responsive spacing. * Server-rendered the admin workspace as a true sticky left sidebar and right content column. * Ensured both columns begin at the same vertical position without waiting for JavaScript. * Fixed all workspace pages to render as a true left-sidebar and right-content layout from the same starting line. * Prevented page wrappers and legacy WordPress float rules from dropping content below the navigation. * Rebuilt the unified admin shell so navigation and workspace content share a stable two-column layout. * Fixed Inbox and Setup content dropping below the left navigation. * Fixed AJAX admin navigation replacing the sidebar instead of the active page content. * Fixed the unified admin layout so the sticky navigation and page content begin on the same line. * Prevented injected WordPress admin elements from pushing setup and workspace screens below the sidebar. * Improved responsive behavior for the unified admin navigation. * Fixed workspace pages appearing below the full height of the shared admin sidebar. * Explicitly aligned the workspace sidebar and page content in the same admin grid row. * Fixed Messages and Help navigation when interaction analytics requests fail or respond slowly. * Added missing analytics event validation for modern portal views and live-agent replies. * Prevented duplicate interaction requests and concurrent live-agent polling requests. * Added browser request timeouts and reduced background polling frequency to avoid pending admin-ajax.php requests. * Fixed the Conversation Inbox layout gap introduced by the shared admin workspace sidebar. * Added one persistent workspace sidebar across all EngageDock admin screens, including extension and Pro callback pages. * Standardized admin typography, spacing, tabs, forms, buttons, cards, and data tables for a clearer application-style experience. * Added consistent active workspace highlighting for Overview, Inbox, Assistant, Widget, Reports, and Settings. * Removed duplicate embedded sidebars when the global workspace navigation is active. * Improved responsive navigation for tablet and mobile WordPress dashboards. * Kept limited agent screens and multisite network administration isolated from administrator-only layout changes. * Tested with WordPress 7.0. #### 2.0.0 * Redesigned the WordPress admin experience around six clear workspaces: Overview, Inbox, Assistant, Widget, Reports, and Settings. * Added consolidated workspace pages that guide normal users to the right task without exposing a long technical menu. * Added a focused Inbox workspace for leads, conversations, and customer follow- up. * Added an Assistant workspace for answer behavior, knowledge, unanswered questions, and Pro automation tools. * Added a Widget workspace that groups content, channels, hours, appearance, live preview, and footer bar controls. * Added Reports and Settings workspaces for performance insights, licensing, integrations, security, and data portability. * Improved guided setup language and return paths so new users always know what to do next. * Preserved every existing option key, validation rule, save handler, and legacy admin URL for upgrade compatibility. * Improved responsive admin layouts for tablets and mobile devices. * Added ravikhadka as a project contributor. * Tested with WordPress 7.0. #### 1.8.5 * Fixed open and closed status calculations to consistently use the configured business timezone. * Kept published business hours in the business timezone instead of converting the schedule to each visitor’s timezone. * Added optional business timezone and business local-time details for visitors. * Fixed Visitor Timezone, Timezone Explanation, and Local Time controls not remaining unchecked after saving. * Improved Business Hours settings persistence when switching between settings screens. * Tested with WordPress 7.0. #### 1.8.4 * Redesigned the widget header with a clearer business identity, availability status, and consistently readable controls. * Added the professional header experience to the Free version across Home, Messages, and Help views. * Added an optional header color override that uses the saved Secondary Color and automatically selects accessible text and icon colors. * Added visitor-timezone business hours that convert opening times locally without geolocation requests or external services. * Improved open and closed status accuracy for cached pages, daylight-saving changes, and overnight schedules. * Kept the selected business timezone authoritative and added WordPress timezone defaults for new location settings. * Improved Plugin Default Style isolation so WordPress themes cannot make header titles or actions disappear. * Refined header spacing, logo handling, icon buttons, borders, and mobile sizing. * Tested with WordPress 7.0. #### 1.8.3 * Added rolling settings backups so a missing or damaged settings option can recover safely after plugin replacement. * Added upgrade-safe default migrations that preserve existing custom values, including intentional empty values. * Improved WordPress defaults for new installations using the site name, administration email, site icon, website URL, and configured timezone. * Added support for WordPress UTC-offset timezones such as +05:45 in settings validation and selection. * Kept settings and plugin data unchanged during normal deactivation and ZIP replacement. * Tested with WordPress 7.0. #### 1.8.2 * Added optional email notifications whenever a new submission is saved to Lead Inbox Lite. * Added a validated notification recipient setting that defaults to the WordPress Administration Email. * Added notification coverage for callback, contact, appointment, saved chat, and compatible Pro lead submissions. * Prevented duplicate notification emails when the configured inbox already received the original callback or contact message. * Kept lead storage independent from mail delivery so entries remain available when hosting email delivery fails. * Tested with WordPress 7.0. #### 1.8.1 * Added a redesigned support Home screen with a polished welcome area, focused contact actions, and availability status. * Added responsive Home and Contact navigation for a simpler visitor experience. * Added a recent conversation preview when Pro chat history is available. * Improved widget spacing, visual hierarchy, mobile sizing, and theme isolation. * Kept Pro extension hooks compatible with custom Home content and AI chat navigation. * Tested with WordPress 7.0. #### 1.8.0 * Added a clear EngageDock AI Dashboard entry for setup status and common actions. * Simplified the WordPress admin menu for normal users with task-based navigation. * Renamed technical menu labels to clearer Widget Settings and Design & Preview screens. * Improved email, phone, WhatsApp, and booking URL validation during settings saves. * Preserved the last valid value when submitted contact details fail validation. * Improved AJAX save feedback so validation warnings are visible without reloading the page. * Kept advanced tools available through Advanced UI mode for experienced users. * Tested with WordPress 7.0. #### 1.7.1 * Improved plugin-mode launcher prompt with a compact premium speech bubble design. * Improved floating chat launcher shape, badge placement, spacing, and mobile sizing. * Improved theme isolation for the launcher prompt so site themes are less likely to distort the widget. * Tested with WordPress 7.0. #### 1.7.0 * Added new quick-start templates for SaaS/software, finance/advisory, fitness/ wellness, and nonprofit/community websites. * Added Conversation Starters to the Conversion Score health check so site owners can improve guided visitor questions. * Improved WordPress.org discovery keywords for live chat, lead generation, callback requests, WhatsApp, and contact widgets. * Improved Pro-compatible WooCommerce product card display for product intro text and summaries. * Tested with WordPress 7.0. #### 1.6.8 * Added an expandable AI Rewrite Provider package comparison table with setup guidance. * Added dynamic package recommendations for WordPress Default, MCP Bridge, Gemini, and OpenAI. * Added pricing source links for Gemini and OpenAI provider setup guidance. * Improved Pro commerce card rendering for product intro text and summaries. * Tested with WordPress 7.0. #### 1.6.7 * Added a Pro-powered AJAX Check Connection button for AI Rewrite Provider settings. * Improved setup feedback for WordPress Default, MCP Bridge, Gemini, and OpenAI rewrite provider configuration. * Tested with WordPress 7.0. #### 1.6.6 * Improved Pro live-agent message delivery feel with faster active-chat polling and slower background polling. * Kept visitor chat responsive by polling immediately when the chat view opens. * Tested with WordPress 7.0. #### 1.6.5 * Improved Pro live-agent compatibility by showing the active agent name in the visitor chat header. * Added frontend support for Smart Lead Forms sent during live-agent conversations. * Tested with WordPress 7.0. #### 1.6.4 * Improved global settings search to include visible headings, field labels, and setting titles from the current admin page. * Added smooth same-page search navigation with highlighted targets, without a full page reload. * Improved AJAX navigation support for search result links. * Tested with WordPress 7.0. #### 1.6.3 * Moved the Save this chat action into the chat header for a cleaner message area. * Kept the verified email form hidden until visitors click Keep a copy. * Improved the header save action active state and spacing. * Tested with WordPress 7.0. #### 1.6.2 * Fixed the global settings search so matching settings display while typing without a page reload. * Improved search binding for the shared admin header search field. * Refined Save this chat into a slimmer premium quick action before email verification. * Tested with WordPress 7.0. #### 1.6.1 * Improved the collapsed Save this chat control with a more compact, professional action row. * Added a clearer save-chat icon, title, and verified transcript helper text. * Refined spacing so the save option takes less visual space before email verification. * Tested with WordPress 7.0. #### 1.6.0 * Added shared frontend delivery support for Pro live-agent replies. * Added adaptive polling that slows down when chat or the browser tab is inactive. * Added immediate live-message checks when visitors open the chat. * Kept the normal AI chat usable if live-agent delivery is temporarily unavailable. * Tested with WordPress 7.0. #### 1.5.3 * Added direct rendering support for Pro Smart Lead Forms without an empty chatbot reply. * Prevented duplicate active lead forms in the same conversation. * Improved compatibility with visitor-message-only keyword triggers. * Tested with WordPress 7.0. #### 1.5.2 * Added a lightweight conversation-end signal for the Pro Conversation Inbox. * Kept chat clearing responsive with non-blocking archive requests and server-side inactivity fallback. * Improved compatibility with Pro ticket-style conversation history. * Tested with WordPress 7.0. #### 1.5.1 * Added shared settings support for selecting authorized Pro live agents. * Added a professional user selector with agent names, emails, and WordPress roles. * Kept administrator access while allowing selected non-admin users to manage live sessions. * Tested with WordPress 7.0. #### 1.5.0 * Added shared frontend support for the Pro Home, Messages, and Help navigation experience. * Added secure rendering compatibility for Pro WooCommerce product and sale recommendations. * Improved mobile and desktop widget navigation accessibility. * Kept customer order and account data outside public chat responses. * Tested with WordPress 7.0. #### 1.4.6 * Added Pro updater rollback panel compatibility on the Plan & License screen. * Improved private Pro update workflow readiness for licensed customer sites. * Tested with WordPress 7.0. #### 1.4.5 * Added Pro live-agent timeout setting compatibility for automatic 5-minute abandoned chat handling. * Improved live-agent workflow readiness for support-ticket handoff and future agent dashboard integrations. * Updated metadata for the latest EngageDock AI Pro live-chat workflow. * Tested with WordPress 7.0. #### 1.4.4 * Added timezone-aware AI chat timestamps that show Today, Yesterday, or the message date. * Added Pro live-agent takeover setting compatibility so bot replies can pause when an agent takes over a session. * Kept the AJAX-powered admin menu search improvements from 1.4.3. * Tested with WordPress 7.0. #### 1.4.3 * Added AJAX-powered admin menu search with faster results while typing. * Added keyword highlighting and direct menu links in search suggestions. * Improved admin search fallback behavior for free and Pro settings pages. * Tested with WordPress 7.0. #### 1.4.2 * Fixed Pro Smart Lead Forms menu visibility in the EngageDock AI admin menu. * Added an extension point so Pro pages can remain visible in the compact admin submenu. * Tested with WordPress 7.0. #### 1.4.1 * Added Pro custom chat sound upload support with Media Library selection. * Added admin preview and remove controls for custom AI chat sounds. * Improved AI chat sound playback with custom uploaded audio fallback handling. * Tested with WordPress 7.0. #### 1.4.0 * Added shared frontend support for Pro AI chat reply sounds. * Added lightweight browser-generated sound playback with no external audio files. * Improved Pro AI chat settings compatibility for sound style selection. * Tested with WordPress 7.0. #### 1.3.9 * Added shared AI chat renderer support for Pro smart lead form field layouts. * Improved AI chat lead notes so contextual Pro form details are included in callback submissions. * Improved compatibility for Pro keyword-triggered lead capture workflows. * Tested with WordPress 7.0. #### 1.3.8 * Added Pro-ready website URL lead form support for AI chat when visitors ask about website audits, estimates, URL reviews, or project help. * Improved inline AI chat lead forms with contextual titles, helper text, and submit labels. * Added website URL context to AI chat lead notes so teams can follow up with better project details. * Tested with WordPress 7.0. #### 1.3.7 * Improved Cloudflare Turnstile flow so visitors verify once per chat session instead of before every message. * Collapsed the security check into a compact verified status after successful verification. * Reduced chat footer crowding when Turnstile is enabled. * Tested with WordPress 7.0. #### 1.3.6 * Fixed Cloudflare Turnstile rendering when chat security verification is enabled. * Added a dedicated chat security check panel with clear status feedback. * Prevented repeated security warning messages from being added to the chat transcript. * Improved compact chat header alignment, icon sizing, and close button styling. * Tested with WordPress 7.0. #### 1.3.5 * Added collapsible Save this chat control so verified email saving does not crowd the chat layout. * Added admin toggle to enable or disable the verified chat save feature. * Improved follow-up suggestion spacing so chat controls and scrollbars do not interfere. * Improved saved chat UI spacing across desktop and mobile widgets. * Tested with WordPress 7.0. #### 1.3.4 * Added verified email code flow for Save this chat so visitors confirm ownership before chat context is saved. * Added 10-minute verification code expiry and incorrect-code attempt protection. * Improved saved chat lead context to show when a visitor verified their email. * Polished AI chat textarea scrollbar for a slimmer, more professional typing experience. * Tested with WordPress 7.0. #### 1.3.3 * Improved AI chat typing with a Messenger-style textarea that grows vertically and avoids horizontal scrolling. * Moved Email Chat and Clear Chat controls into the chat footer near the open/closed status area. * Improved footer spacing for chat tools across desktop and mobile layouts. * Polished compact AI chat header alignment and button sizing. * Tested with WordPress 7.0. #### 1.3.2 * Improved AI chat text wrapping so long starter and follow-up questions stay inside the chat box. * Improved chat scrollbar behavior by hiding message-area scrollbar visuals while keeping typed-message scrolling in the textarea. * Improved settings navigation by separating Core Settings and Bubble Chat sections more clearly. * Renamed Widget Style menu wording to Bubble Chat for clearer discovery. * Tested with WordPress 7.0. #### 1.3.1 * Added optional chat email capture so visitors can save conversation context for follow-up. * Improved AI chat typing with a multiline textarea and Shift+Enter line breaks. * Improved Lead Inbox context for saved AI chat conversations. * Improved Pro handoff context by passing saved visitor email into AI chat requests. * Tested with WordPress 7.0. #### 1.3.0 * Added Conversion Score to help site owners improve contact widget setup and lead capture readiness. * Added more quick-start templates for restaurants, real estate, salons, legal services, auto repair, ecommerce, education, and agencies. * Improved Lead Inbox Lite with clearer lead-focused naming and New, Contacted, and Closed status actions. * Improved setup checks for WhatsApp readiness, callback lead capture, mobile visibility, CTA copy, visibility rules, and WooCommerce product inquiry readiness. * Improved WordPress.org keywords and feature descriptions for clearer discovery. * Tested with WordPress 7.0. #### 1.2.5 * Added optional message timestamps for AI chat with a clean, minimal display style. * Added AI-to-human handoff card support for Pro chat escalation flows. * Improved AI chat settings with stricter KB safety, category-first retrieval controls, and KB debug source options. * Improved conversation starters with smarter random rotation and follow-up behavior. * Tested with WordPress 7.0. #### 1.2.2 * Added a guided setup checklist for faster first-time widget configuration. * Added desktop and mobile live preview controls for faster widget setup. * Added contact button layout options for grid, compact, and stacked displays. * Added WooCommerce product inquiry WhatsApp message presets. * Added better admin-only empty-state guidance when no contact channels are configured. * Improved widget UI spacing and theme compatibility for contact buttons. * Improved WordPress.org keywords and screenshot descriptions for clearer feature discovery. * Tested with WordPress 7.0. #### 1.2.1 * Added smart visibility controls for homepage, selected pages, and WooCommerce product pages. * Added mobile and desktop display toggles for the floating widget and footer contact bar. * Added WooCommerce product-aware WhatsApp message variables. * Added one-click widget style presets for faster setup. * Added a WordPress.org Playground blueprint for Live Preview support. * Improved Quick Setup and directory keywords for clearer feature discovery. #### 1.2.0 * Added quick-start setup templates for local services, clinics, consultants, and booking-focused businesses. * Added WhatsApp pre-filled message support. * Added live preview improvements for faster widget setup. * Improved WordPress.org screenshots and readme keywords for clearer feature discovery. * Tested with WordPress 7.0. #### 1.1.0 * Added WhatsApp and Book Now actions to the free widget experience. * Added WhatsApp and Book Now options to the footer contact bar builder. * Refined the widget layout, header styling, and contact action hierarchy for a more polished frontend design. * Improved external-service documentation for new contact actions. #### 1.0.0 * First WordPress.org release for EngageDock AI – Smart Support Assistant. * Added plugin row quick links for Settings, Support, and Docs. * Finalized free package QA and submission-ready cleanup. ## Meta * Version **2.1.12** * Last updated **2 weeks ago** * Active installations **Fewer than 10** * WordPress version ** 6.0 or higher ** * Tested up to **7.0.7** * PHP version ** 7.4 or higher ** * Language * [English (US)](https://wordpress.org/plugins/engagedock-ai-smart-support-assistant/) * Tags * [callback request](https://en-gb.wordpress.org/plugins/tags/callback-request/) [contact widget](https://en-gb.wordpress.org/plugins/tags/contact-widget/)[lead generation](https://en-gb.wordpress.org/plugins/tags/lead-generation/) [live chat](https://en-gb.wordpress.org/plugins/tags/live-chat/)[whatsapp chat](https://en-gb.wordpress.org/plugins/tags/whatsapp-chat/) * [Advanced View](https://en-gb.wordpress.org/plugins/engagedock-ai-smart-support-assistant/advanced/) ## Ratings 5 out of 5 stars. * [ 1 5-star review ](https://wordpress.org/support/plugin/engagedock-ai-smart-support-assistant/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/engagedock-ai-smart-support-assistant/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/engagedock-ai-smart-support-assistant/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/engagedock-ai-smart-support-assistant/reviews/?filter=2) * [ 0 1-star reviews ](https://wordpress.org/support/plugin/engagedock-ai-smart-support-assistant/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/engagedock-ai-smart-support-assistant/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/engagedock-ai-smart-support-assistant/reviews/) ## Contributors * [ Ravi Khadka ](https://profiles.wordpress.org/ravikhadka/) * [ finderpress ](https://profiles.wordpress.org/finderpress/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/engagedock-ai-smart-support-assistant/)