Do you use Help Scout? Are you proud of your customer support? Showing highly positive ratings is a great way to bring in more customers, be more transparent, and hold yourself accountable. Satisfaction Reports from Help Scout (formerly “Happiness Reports for Help Scout”) allows you to show your customer happiness reports right on your website using WordPress shortcodes.
You can choose to show all ratings at once (Great, Okay, Not Good), or only one specific rating, in text format, or as a graph. The shortcodes give you lots of options. You can insert into your favorite pagebuilder, or just in the middle of a post. Pretty much anywhere you want to display your live-updated Satisfaction Ratings (aka Happiness Reports), you can.
This plugin requires Help Scout API Access and therefore will only work with a paid Help Scout plan.
Ratings & Reviews Experts
At Starfish Reviews we were using this plugin. But it suddenly stopped working when Help Scout shut down their 1.0 API. Andrew Munro decided not to continue development and update it for the 2.0 API. But he was happy to let us adopt it and update it.
Starfish Reviews creates awesome WordPress plugins to help you get more online reviews, display those reviews on your website, and more. We use Satisfaction Reports from Help Scout on our own website, and so wanted to ensure it was maintained into the future for everyone who wants to show off their customer support Satisfaction Ratings.
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In your WordPress Admin, go to Plugins > Add New > and type this plugin’s name. Click install, then Activate.
See instructions in the setup section of the plugin page on our website, for details on how to conntect to Help Scout, what shortcodes you can use, and PHP functions to implement directly in your theme.
Does this work with the Help Scout 2.0 API?
Yes, it does. We released version 2.0 to work with the new Help Scout API.
Do I have to re-authorize with Help Scout after updating from 1.0 to 2.0?
Yes. Help Scout has changed the app keys and such. So you’ll need to create new ones and reconnect the plugin to your Help Scout account.
Contributors and Developers
“Satisfaction Reports from Help Scout” is open source software. The following people have contributed to this plugin.Contributors
Interested in development?
- Fixed oAuth Issue.
- Updated to Help Scout API version 2.0.
- Updated setting screen, so a user can now authorize help scout account from here.
- Added a starfish promotional sidebar box on the setting page.
- Added “How to” sidebar box on the setting page.
- Initial release