This plugin hasn’t been tested with the latest three major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

Helpdesk Support Tickets Plugin for WordPress

Description

Helpdesk system to allow your Customers to create Support Tickets from your website.

  • Built only for WordPress websites.
  • No subscriptions, no limitations, no registrations: install and go!
  • Tickets search, ordering, filtering by Status.
  • Create Tickets on Customer’s behalf.
  • Add Messages and receive Customer’s messages.
  • Email notifications included.
  • Attach files to Tickets.
  • Front-end included: let your Customer open Tickets from your website!
  • Responsive, works on mobile, fast AJAX structure.
  • Install wizard will configure the plugin in 1 minute.
  • Exensions coming soon!

NEW! 29/04/2017: Added Colors for different Ticket Statuses

Screenshots

  • Tickets Search and List
  • Ticket details
  • Add Message to Ticket
  • Settings page
  • Create new Ticket as Agent
  • Front-end page for Customers
  • Front-end Create New Ticket pageS

Installation

  • Login as Administrator of your portal;
  • Navigate to Plugins -> Add New;
  • Click on Upload;
  • Select and Upload the .zip file you downloaded from this website;
  • Activate the new plugin.
  • Short code for Front End: [helpdesk-support-tickets]

FAQ

Installation Instructions
  • Login as Administrator of your portal;
  • Navigate to Plugins -> Add New;
  • Click on Upload;
  • Select and Upload the .zip file you downloaded from this website;
  • Activate the new plugin.
  • Short code for Front End: [helpdesk-support-tickets]

Reviews

May 15, 2017
Dashboard is very positive. Problem fixed very fast
April 19, 2017
I found this with google. There are many helpdesk for wordpress but expensive and looking old. I am new to WP and this plugin is simple and no problems so far (I installed today...). I had a problem and I was given answer in minutes. I would like to see more functions tho...
Read all 2 reviews

Contributors & Developers

“Helpdesk Support Tickets Plugin for WordPress” is open source software. The following people have contributed to this plugin.

Contributors

Change log

1.0.23

  • Initial Release

1.0.26

  • Changed Active base color
  • Added cursor pointer over tabs

1.0.27

  • Added different colors for ticket statuses
  • Fixed an error that would send email notifications even if they’re disabled

1.1.1

  • Redesign of the ticket details page

1.1.3

  • Fixed problem with customer name search in tickets search
  • Added Dashboard!

1.1.4

  • Fixed problem with “sweetalert.js”, that was showing an error right after installing the plugin
  • Reworked some parts to improve performace
  • Tests with latest versions of wordpress
  • Fixed a problem with creating table for attachment, which caused a small error message when accessing ticket’s details page.