WooCommerce vendors can manage their own communication threads privately with this plugin. Any user who is logged in can ask a question or put any query through help section. User will select the department from list to which he has some query and provide his email which is optional and his message. These messages will appear in admin panel and will be replied by the relevant department. Admin can add new departments and can manage staff by department-wise. Admin can also view all communication threads and apply filters to give an alert.


This WordPress plugin is a free software: you can redistribute it and/or modify
it under the terms of the GNU General Public License as published by
the Free Software Foundation, either version 2 of the License, or
any later version.

This WordPress plugin is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
GNU General Public License for more details.

You should have received a copy of the GNU General Public License
along with this WordPress plugin. If not, see


  • A few features described in communication board style.
  • Communication tab
  • Support/Help Page Management
  • Google+ API for Maps Display on Seller Profile
  • Required or Optional plugins list
  • A few extra short codes available here
  • Automatically added two pages, Inbox and Help with relevant short codes


  1. Upload the plugin files to the /wp-content/plugins/ directory, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the ‘Plugins’ screen in WordPress
  3. There will be a link under WP Admin > Settings.


Is this compatible with all WordPress themes?

Yes, it is compatible with all WordPress themes which are developed according to the WordPress theme development standards.

How can we use it?

I. Install the Plugin and Activate it
II. Go to Admin Panel > Settings > Inbox
III. There are two readymade pages available in Pages & Short codes tab which can be inserted in relevant areas.
IV. You can also use short code available in settings page, as per your requirements.
V. In Communication tab, admin can view all conversations.
VI. In Support Department tab you can add departments and manage staff as per departments.
VII. In Google API tab you can add your Location API, which will help customers to find you easily through Google Maps API. Latitude and Longitude will be calculated from your location string.
VIII. In Install Plugin tab you can install plugins which are required for this plugin. Mandatory and Optional are included.
IX. In Advance Settings tab there are some advance short codes available.

Is any other plugin required to use it?

WordPress Bootstrap CSS plugin required for this plugin mainly.

Can we communicate to multiple platform with this?

It Can be used only for the same platform users.

How can we select the user we want to send message?

If You are a seller then on your product & profile/author page a contact button will be appeared. If you belong to support, admin or HR department then people will approach you through contact or help page. This plugin can be used for communication between seller and user + admin and user.

Does email address required to send messages?

No, Email is optional for support page but account registration is required for the communication between seller and customer.

Can we use it on any page or only on a specified page?

Yes, you can use it on any page by just adding the short code to any page.

Does it support instant chat feature?

No Instant chat is not available in this version.

Can non-registered user send any query or message by using this?

Users can’t send messages to each other without login, but a visitor can send message to support or admin from help page.

Are all features being free in this plugin?

Yes, all basic/required features are free in this plugin.

What is the function of Google+ API?

If you are a seller so you can add your location by Google Maps API. Customers can find you by distance preferences through your latitude and longitude values.


January 11, 2019
I am happy to release this masterpiece for you all. It took months to complete but finally it's here to fill the gap. We were missing such plugin from years. Other plugins are there but there was nothing for internal communication and to handle support/help desk at the same time. I hope, it will get a really nice shape with suggestions of you all. Happy Winters / 2019 Fahad Mahmood
Read all 2 reviews

Contributors & Developers

“Inbox” is open source software. The following people have contributed to this plugin.


Translate “Inbox” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Change log


  • A few additions and imrprovements.




  • A few additions and imrprovements.


  • Languages refined.


  • Languages added. [Thanks to Abu Usman]


  • Bootstrap installation tab and WooCommerce activation check added. [Thanks to Nick]


  • Initial Commit