Support Dock upgrades your site from good to INCREDIBLE by adding a support ticket system.
The Support Dock plugin uses a simple yet powerful traditional support “submit a ticket” system. The submit a ticket system appears as part of the site template and dashboard. Let users contact you directly, and receive responses by email. No need for user’s to access your site dashboard. All responses are emailed to the user’s real mailbox. You recieve email notification each time a new ticket is submitted. You can answer All Tickets from your admin dashboard. This style of professional integration helps you achieve maximum convenience and site security.
SUPPORT DOCK BOASTS A NUMBER OF EXCELLENT FEATURES:
- Easy-to-use interface for viewing and answering tickets
- Email notifications when new tickets arrive, meaning you can have top ticket turnaround times
- Assign tickets to specific team members/staff
- Users get a handy built-in menu that allows them to create and submit tickets with the greatest of ease
- Tickets are tracked with status details, leaving no one in the dark about whats happening
Support Dock is a fully functional but limited version of our full Support Dock plugin.
Our full version includes many more features:
- No Ticket Limits
- Ticket Pagination
- Custom Settings Page
- Create and Edit Support Dept
- Edit Support Contact Details
Support Dock is currently available in :
I’m looking for translators to extend to other languages. If you have translated the plugin in your language or want to,
please let me know : supportdock [ at ] cbfreeman.com
Support Dock is also available on [http://cbfreeman.com/downloads/support-dock/]cbfreeman
- Install and activate the plugin for you to see a new ‘Support Dock’ menu item on the WP admin dashboard menu.
- Simple ADD this shortcode ‘[sdticket]’ to any page on your site to give your users the ability to create and submit tickets.
- Navigate to ‘Dashboard > Support Dock’ to view submitted tickets. Navigate to ‘Logs’ to view your site’s support ticket history.
- Now your users can get the help they need a little better in WordPress!
- Support for everyone
Contributors and Developers
“Support Dock” is open source software. The following people have contributed to this plugin.Contributors
* Added Instructional video