T2MChat

Description

This plugin integrates with TechStack’s SAAS API that provides multilingual chat support, analytics, triggers and chatbot capabilities for your website.

  • Instantaneous translation of communication between your agent and your customer.
    * No need to hire a Customer Service Agent per language effectivey, reducing your cost

  • There’s no feedback form after chat ends. Most customers, especially angry ones close this form. Instead our system runs A.I/Analytics over the entire conversation, extrapolate the nouns discussed and determine:
    * Product/Services analytics at the end of the chat conversation
    * Customer Analytics to determine how your customers feel about your product or service
    * Customer Service Rep analytics to determine how effective your agents are

  • Get instant triggers via SMS/Email whenever your customer experience goes bad.
    * This allows you to save your customer relationship.

  • Improve your sales turnover by focusing on analytics and know what matters most to your customers

  • Download our mobile app (Android/IOS) for your customer service agents, which allows engagement with your customers on your website.

Arbitrary section

To use this plugin, you’ll need a Client Id, Client Secret and Service Name. Review the Installation step above for detailed instructions.

A brief Markdown

  1. analytics
  2. chat translation
  3. triggers
  4. chatbot
  5. chat plugin
  6. live chat
  7. live help
  8. live support
  9. wordpress live chat

Screenshots

  • As you can note here, the customer is speaking Japanese however, your agent is communicating in English. None are truly aware they are conversing with a non native speaker screenshot-1.png .
  • Note the collective staff performance of the chat screenshot-2.png .
  • The Products/Service words are extrapolated from a collection of chats over a period of time with their sentiments screenshot-3.png . Note, the customer dropdown where you can filter the information based on specific customers.
  • At the end of a chat, triggers are initiated and an SMS is sent to your phone if the conversation was bad. Giving you a chance to save your customer relationship screenshot-4.png .
  • Additionally triggers can be sent to your email address as well screenshot-5.png .

Installation

Visit our website for installation instructions

FAQ

Where is analytics found?

Analytics is found in the plugin backend. Go to T2M -> Administration. You’ll see a tab called Performance which collects analytics on your support agent perforamnce.
The other tab is Product Performance, this collects analytics on your Product Performance and you can hone in your customers preferences here.

How can I enable triggers?

Triggers are configured per category. Look at the Categories tab. Each category will have a Rating button. Click on it and you can then enter a phone (SMS) and email address you’ll get notification.

Do you offer a Trial Period?

Yes, our Basic Plan comes with 7 days free trial, sign up here

Reviews

June 29, 2019
This app is very useful, specially regarding the notification it provides to the mgmt about customer's bad experience just based on chat conversation. The Customer sentiment analytics show why customers are upset and for what reason.And I know it would take thousand of dollars to build this features in the site but this app is way more convenient in that sense. Very good.
Read all 2 reviews

Contributors & Developers

“T2MChat” is open source software. The following people have contributed to this plugin.

Contributors

Translate “T2MChat” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Change log

1.0

  • first version release