Workchat – WhatsApp CRM & LiveChat

Description

WP WorkChat is a comprehensive communication solution designed to enhance customer relationship management (CRM) by integrating WhatsApp with WordPress LiveChat. This integration allows businesses to streamline their communication channels, providing seamless interactions with clients and improving customer service efficiency.

WhatsApp CRM Explained: A Visual Guide | Step-by-Step Demo

Free Version with Advanced Features

  • Live Chat Widgets: You can create Live Chat Widgets for numerous WordPress websites and marketing channels.
  • Real-time Engagement: Engage with visitors instantly through a customizable live chat widget that blends seamlessly with your website’s design.
  • Customizable Appearance: Tailor the chat widget to match your branding, ensuring a cohesive look and feel across your site.
  • Add Chat Agents: Easily add multiple chat agents to handle inquiries, ensuring comprehensive coverage and prompt responses.
  • Multiple Live Chat Buttons: Setup various communication channels such as WhatsApp, Facebook Messenger, Skype, SMS, and more, allowing visitors to choose their preferred method of contact.
  • Integrate WhatsApp: Scan the QR Code to integrate multiple WhatsApp numbers into a unified interface, allowing management of all customer interactions from various accounts.
  • Active Contacts: Keep a real-time database of active contacts for efficient follow-ups and personalised customer service.
  • Merge Contacts to Clients: Merge and organise contacts into your client database seamlessly, ensuring updated and accurate client information.
  • Comprehensive Dashboard: Access an intuitive dashboard to track key performance indicators (KPIs), chat volumes, and customer satisfaction scores.
  • Predefined Responses: Utilise predefined chat templates to respond quickly and consistently to common customer inquiries, saving time and ensuring consistency.
  • Customizable Templates: Create and customise templates to suit specific business needs and enhance customer service efficiency.
  • Media Files Storage: Store and manage media files exchanged during chats, ensuring easy access
  • Create a Client Task: Assign tasks to team members based on chat conversations, ensuring follow-ups and completion of action items.
  • Chat History Sharing: Share chat histories with team members or clients to ensure transparency and continuity in communications.

Premium Version and Custom Advanced Setup

  • Contact Data Exports: Export contact data for further analysis or integration with other business tools and CRM systems.
  • Custom Workflow Setup: We release API and private support services to be used to configure advanced workflows for managing complex business processes, enhancing productivity and operational efficiency.
  • ChatGPT Integration: Integrate AI-powered assistants like ChatGPT to handle routine inquiries, provide instant responses, and improve customer service efficiency.
  • Smart Responses: Utilise AI for intelligent and context-aware responses, enhancing the overall customer experience.
  • WhatsApp Business: Send bulk messages, promotions, and updates to customers using WhatsApp Business, enhancing marketing efforts and communication reach.
  • Developer API: Utilise developer APIs to customise and extend WorkChat functionalities according to specific business needs.
  • Integration Capabilities: Seamlessly integrate with other tools and platforms, enhancing the overall functionality and connectivity.

View Premium Version here

Benefits Across Industries

  • Enhanced Customer Support: Provide quick and efficient support, leading to higher customer satisfaction and loyalty.
  • Streamlined Communication: Manage multiple communication channels from a single interface, improving efficiency and response times.
  • Improved Customer Insights: Gain valuable insights into customer behaviour and preferences through detailed analytics and reporting.
  • Scalability: Easily scale communication capabilities as your business grows, accommodating increasing volumes of customer interactions.

WorkChat WordPress LiveChat Plugin is ideal for a diverse range of users, including small and medium-sized businesses like ecommerce stores, service agencies, and retail businesses; large enterprises with multiple divisions and extensive customer support teams; and startups across tech, product, and service sectors. Freelancers and consultants can manage client interactions efficiently, while agencies, such as marketing, design, and development firms, benefit from enhanced client engagement. Educational institutions, nonprofit organisations, healthcare providers, real estate agencies, and the hospitality and travel industry can all use WorkChat to provide real-time support, streamline communications, and improve customer satisfaction.

Screenshots

  • Chat Lead Registration
  • Chat Message Interface
  • Client Nuturing Menu
  • Comprehensive Dashboad
  • Integrate WhatsApp
  • Lead Collection
  • LiveChat MultiAgent Widget
  • LiveChat Widget
  • Multi Channel Chat Icons
  • Multiple Chat Agent
  • Multiple LiveChat Setup
  • Proposal Followup
  • WhatsApp CRM History Sync

FAQ

Is API required to run this plugin?

Yes. Plugin will register an account automatic after you see first screen on erp.cloodo.com. All your data will be saved here. Your view will show on worksuite.cloodo.com and workchat.cloodo.com.

Can I install WorkChat on other website not WordPress?

Yes, your WorkChat widget will have a JS Script so you can installs or intergrate into unlimited WordPress website or any website which is not in WordPress. That why WorkChat can support big scales and multi-channel communication business. If you need to install your WorkChat to any website, please send email to support@cloodo.com

How much does WorkChat Live Chat cost?

WorkChat is free forever for any usages of team under 4 agents , and you can unlock additional premium features for a small price starting from $29 per agent/operator.

I’ve installed the WorkChat plugin—what happens next?

Click on the new WorkChat live menu that appeared on your WP-admin menu on the left. You’ll be able to create your WorkChat account connected to the plugin. Finish the initial configuration and you can start using the best live chat plugin for WordPress.

Will I have to upgrade my account at some point?

No. You can use your freemium features for as long as you want. Many successful businesses stay on the free plan for years—it has everything they need. That’s why it is one of the most popular WordPress chatting plugins.

Do I need to install any additional tools to use the live chat widget?

No. WorkChat is a fully-integrated WordPress live chat solution. You can start chatting right after you install the WorkChat WP chat plugin and create a free WorkSuite account.

Can several support agents use the free chat at the same time?

Yes. You can also transfer conversations between operators. The free plan has 4 operator seats. It means that 4 operators (and an unlimited number of customers) can use the live chat at once for free. You can also buy extra seats if your support team grows.

Can visitors start chatting without providing their email address?

By default, WorkChat shows a form to request email and name of visitor so that visitors have to fill in before joining a live chat conversation. You should set up some more popular messeneger applications like WhatSapp, Facebook Messeneger…so client does not need to providing their email address buy using their current chat application.

Can I check if I missed any messages from my visitors?

Yes. All messages and live chat conversations are grouped and available in your panel. WorkChat does not delete conversations. You can remove them permanently and clear the live chat history manually if you need.

Can I integrate WorkChat with 3rd party apps?

Yes. You can connect WorkChat to popular eCommerce platforms, Google Analytics, marketing apps, or CRM systems via our WorkChat API. We can provide custom API integration services to help you doing this by sending email to support@cloodo.com

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Contributors and Developers

“Workchat – WhatsApp CRM & LiveChat” is open source software. The following people have contributed to this plugin.

Contributors

Change Log

= 2.3.3 (August 12, 2024)
* Update menu
* Add Wizard after user install and activate email will lead to wizard

2.2.3 (June 6, 2024)

  • Fix company request all time

2.2.2 (March 23, 2024)

  • Fix error Workchat Setting
  • Fix dashboard path
  • Escaping data
  • Fix warning

2.2.1

  • Security fix

2.2.0

  • update register UI
  • Add Slack setting
  • Add Instagram setting
  • Add Line setting

2.1.0

  • update new chat UI icon
  • Add WhatsApp setting
  • Add Messenger setting
  • Add Telegram setting
  • Add Skype setting
  • Add Zalo setting

2.0.1

  • update cloodo core to fix conflict with worksuite

2.0.0

  • Add Dashboard
  • Add Get Support
  • Add Client Hub
  • Add Agents Setting
  • Add Theme Setting
  • Add Widget Setting
  • Add Whatapps Connect
  • Update verify login for exists email account

1.0.1

  • Change domain chat core system

1.0.0

  • First version