Yext Answers Site Search

Description

Your customers have questions. Can your website answer them?

Boost conversion, reduce support costs, and gain new customer intelligence by adding Yext Answers site search to your WordPress-powered website. The Yext Answers Site Search plugin allows you to seamlessly integrate your Yext Answers search bar and search results page to your existing WordPress pages. If you don’t currently work with Yext but would like to add the world’s best site search to your WordPress site, get started today at https://www.yext.com/free-trial/?utm_source=Wordpress.

To use this plugin you must have a Yext account. The Yext Answers Site Search plugin is search-as-a-service; upon download, you will be asked to provide your Answers API key and a few other pieces of information in order for the plugin to work. We’ll be calling the Answers Javascript SDK (and its CSS and templates) in order to render the search bar, and Javascript from our Pages platform to load the search results page.

Using Yext Answers is subject to the agreement entered into between you and Yext. View Yext’s privacy policy here: https://www.yext.com/privacy-policy.

Why do I need Answers?

Answer Customers’ Questions.
Deliver a cutting-edge search experience on your website that understands natural language questions, provides direct answers (not blue links), and paves the path from search to conversion.

Use the Yext Answers Site Search plugin to power a variety of onsite search experiences — from job finders to store locators, or even full site search — on your WordPress site.

Operate Efficiently.
The Yext Answers Site Search plugin is an out-of-the-box solution that minimizes the need for IT to manage and optimize an effective search experience. Once you’ve downloaded the plugin, all you need to do is use the provided shortcodes for the Answers search bar and search results page.

Retain Traffic and Boost Conversion.
When your website answers your customers’ questions, they’re more likely to stay on your site, instead of bouncing to a search engine or a competitor.

And, customizable CTAs pave the path from search to conversion: early adopters have seen Yext Answers driving a 36% higher website conversion rate than legacy keyword-based search providers.

Reduce Support Costs.
When your website can answer more customers’ questions, fewer of them will turn to your call center or live chat — saving you valuable resources.

Gain New Customer Insights.
If you could see every question a customer asked on your website, would you adjust your content to better suit their needs? With insights from Yext Answers, you can learn what matters to your customers and give them more of what they’re looking for.

Installation

Installing from within WordPress:

  1. Visit Plugins > Add New.
  2. Search for Yext Answers Site Search.
  3. Install and activate the Yext Answers Site Search plugin.

Installing Manually:

  1. Download yext-answers.zip.
  2. Unzip yext-answers.zip and upload its content to your wp-content/plugins directory.
  3. Visit Plugins.
  4. Activate the Yext Answers Site Search plugin.

After Installation

To configure Answers on your WordPress site, click “Settings” and select “Yext Answers Site Search”. Fill out the following attributes on the Settings page:
* API Key
* Experience Key
* Business ID
* Locale
* Redirect URL – The URL of the search results page.
* Answers Javascript Version – The most recent version of the Yext Answers Javascript library.
* iFrame Script URL – Fill this out if provided by your administrator.

Once installed, use the following shortcodes to add the Answers experience to your page:

  • Search bar: [yext_searchbar placeholder_text = "Search..."]
  • Search results page: [yext_results_page]

FAQ

What information will I need to use the plug in?

Your administrator will help you obtain the needed information. You’ll need your API Key, Experience Key, Business ID, Locale, the URL of the search results page, and a version number for our javascript library

How does the plug in work?

Search bar: Under the hood, this shortcode calls our Answers Javascript Library to create the search bar component using your provided configuration.
Search Results page: This shortcode creates a div and adds a script tag to place the iframe with your Answers search results.

Do I need to host the search results page on WordPress?

No, you can still use our search bar shortcode, and link out to a different page for the search results page.

Reviews

Read all 2 reviews

Contributors and Developers

“Yext Answers Site Search” is open source software. The following people have contributed to this plugin.

Contributors