kb-support

Description

This plugin has been closed as of 7 March 2024 and is not available for download. This closure is temporary, pending a full review.

Blocks

This plugin provides 6 blocks.

  • KBS Login
  • KBS Tickets
  • KBS Profile Editor
  • KBS Search
  • KBS Register
  • KBS Submit

Reviews

28 September 2023
Has everything I need in a helpdesk. The KB articles are a little basic in terms of layouts but they do the job
22 August 2023 1 reply
Very well thought out and easy to use. Haven't had a single tech issue with it, and I love how flexible it is. Great work!
27 May 2021 2 replies
Plugin good at first glance. The main problem I have is that it isn't perfect for membership site, hopefully they can fix this. If a WP user creates a support ticket, but enters a different email address than the one on their account, KB-Support doesn't link this "KB-Support customer" to WP user, instead creates a new "customer" in KB Support. This makes for a lot of extra work trying to find the actual WP user (when trying to change their details, or fix account problems, etc), especially a problem for me running a membership website. I have tried deleting the duplicate KB-Support customer, changing the email address of the other KB-Support customer to the new one (matching the WP user email address), and it still doesn't link to the WP user.
3 February 2021 1 reply
We've set up a new plugin for the events sector and use KB Support for our Articles and ticket logging system. Such an easy plugin to use.
Read all 21 reviews

Contributors and Developers

“KB Support – WordPress Help Desk and Knowledge Base” is open source software. The following people have contributed to this plugin.

Contributors

“KB Support – WordPress Help Desk and Knowledge Base” has been translated into 4 locales. Thank you to the translators for their contributions.

Translate “KB Support – WordPress Help Desk and Knowledge Base” into your language.

Interested in development?

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