This plugin hasn’t been tested with the latest three major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

WP DeskLite – Helpdesk and Support Plugin

Description

WP Desklite is a simple, easy to use, web-based customer helpdesk, and support ticket system. Users can create a ticket from the front-end. WP Desklite comes packed with a bunch of features that help you to run a support ticket with no extra cost.

WHAT DOES IT DO?

Check out the features of the plugin:

  • Tickets: Users can submit tickets from the front end and the agents responds from the wordpress backend
  • Access Control: Admin Can Assign support roles who has access to tickets
  • File attachments: Multiple files can be attached to the Tickets by the user and the Admin
  • E-mail notifications: The User and the admin recives email notification when a ticket is created or replied,
  • E-mail Customizations: All the Emails can be customised by the Admin
  • Ticket Types: Create unlimited Ticket Types. Eg: Bugs, Request, Customization etc
  • Multiple Departments: Create Unlimited Departments and Assign department to tickets for proper management
  • Admin can edit ticket at any time
  • Fully responsive design for front-end and admin
  • Strength & Flexibility
  • Easy to Use
  • Shortcodes for the My Tickets and New Ticket Form

Installation

  1. Upload the plugin files to the /wp-content/plugins/wp-desklite directory, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the ‘Plugins’ screen in WordPress
  3. Use the Tickets -> Settings screen to configure the plugin.

FAQ

What is the Shortcode to Show the Tickets Form in the Front End

[wpdl_my_tickets]
The Above Shortcode can be used to Show Users Tickets in the Front End
Dont Worry, Normally We add a page automatically when the plugin is added called My Tickets with this shortcode

What is the Shortcode to Show the Add Tickets Form in the Front End

[wpdl_add_ticket]
Use The Above Shortcode to show the Add ticket from in the Front End

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Contributors and Developers

“WP DeskLite – Helpdesk and Support Plugin” is open source software. The following people have contributed to this plugin.

Contributors